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Our team of SAP Consultants are readily available to undertake any SAP support services requirement within the core SAP modules. There are no worries regarding resource attrition rate because we always keep backup of all resources placed on client side.
Support Center Offerings
Ytek's SAP Support & Services offers three levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues, so companies can redeploy internal IT employees to more strategic projects.
Level 1
- Provides SAP software maintenance support to correct system errors
- Uses SAP-internal tools to help in problem resolution
- Logs, tracks, resolves, and closes service requests to the customer's satisfaction
Level 2
- Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
- Logs, tracks, resolves, and closes service requests to the customer's satisfaction
- Available as an annual contract or on a time-and-materials basis
Level 3
Ytek Support center provides remote consulting expertise to customize your SAP System.
- Provides direct access to an experienced team of SAP development experts
- Includes services like project and design advice, application configuration, ABAP programming, and Web services
- Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
- Available as an annual contract or on a time-and materials basis
Support Service Highlights
- Dedicated SAP support and offshore practice
- Flexible approach: SLA based, shared pools, dedicated resources, On-Demand
- Flexible model: onsite/offsite/offshore
- Support for both enhancements projects and production support
- Ability to provide 24 X 7 support using offshore center.
Want to learn more:
Have a question about our SAP Remote Support Services ? Contact 1 (888) 357-8884 (or) SAPSupport@yteksolutions.com for additional information
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